Privacy Policy

Updated: 22 April 2025

Welcome to Roadside Handyman (“we”, “us”, or “our”), a platform that connects the public with skilled, often unemployed, South African tradespeople.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws of South Africa.

1. INFORMATION WE COLLECT
   • Information You Provide:
     • When registering a Public or Worker account
     • Username (system-generated)
     • Full name
     • Mobile number
     • Email address (or substitute if no email is provided)
     • Password (stored securely in hashed format)
   • When submitting or viewing worker listings
   • When unlocking worker profile details
   • When making a payment via WooCommerce (handled by PayFast)
   • Automatically Collected:
     • IP address and browser type (via analytics)
     • Cookies and usage logs
     • Ad engagement (where applicable)

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2. HOW WE USE YOUR INFORMATION
   • To create and manage user accounts
   • To enable public users to unlock and view worker profiles
   • To process payments (via PayFast)
   • To display ads (where applicable)
   • To communicate important updates, confirmations, or system alerts
   • To comply with applicable legal obligations

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3. LEGAL BASIS FOR PROCESSING
   • In terms of POPIA, we process personal information based on:
   • Your consent
   • Our legitimate interests (e.g., providing the service)
   • Legal obligations (e.g., payment records)
   • Performance of a contract (e.g., user registration and purchases)

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4. WHO HAS ACCESS TO YOUR DATA
   • Your data may be shared with:
     • Administrators of this website
     • Third-party service providers like PayFast (for secure payments)
     • Ad networks (if you engage with ad-based unlock options)
     • Law enforcement, if required by legal mandate
   • We will never sell your personal data.

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5. DATA STORAGE & SECURITY
   • We take appropriate, reasonable, technical and organisational steps to protect your data.
   • Passwords are stored using hashing algorithms.
   • We use secure HTTPS encryption.
   • Access to backend data is strictly limited to authorised personnel.

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6. YOUR RIGHTS UNDER POPIA
   • As a data subject in South Africa, you have the right to:
     • Access, correct, or delete your personal information
     • Withdraw consent at any time (where applicable)
     • Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/)
   • To exercise your rights, please contact us at: admin@roadsidehandyman.co.za

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7. COOKIES
   • This site may use cookies to:
     • Maintain your session
     • Remember your preferences
     • Provide analytics and improve performance
   • You can control cookie use through your browser settings.

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8. CHILDREN’S PRIVACY
   • We do not knowingly or intentionally collect personal data from anyone under 18.
   • If you are a parent or guardian and believe we have collected data from a minor, please contact us.

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9. INTERNATIONAL DATA TRANSFERS
   • Although we are based in South Africa, some third-party services (e.g., payment gateways or analytics tools) may process data in other jurisdictions.
   • We ensure they comply with equivalent levels of protection as required under POPIA.

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10. CHANGES TO THIS POLICY
    • We may update this policy from time to time.
    • All changes will be posted on this page with a new effective date.
    • Continued use of the site implies acceptance.

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11. CONTACT
    • If you have any concerns or questions about this policy, please contact us at: admin@roadsidehandyman.co.za